Term and Conditions

Last updated: September 2023

Welcome to Pet Cat Supplies Shop (cat-frisco.com)! These Terms and Conditions outline the rules for using our website and purchasing our purr-fect products. By accessing our site or making a purchase, you agree to these terms—just like your cat agrees to wake you up at 5 AM for breakfast.

1. Who We Are

We are Pet Cat Supplies Shop, your one-stop destination for quality cat products. Our mission is to make cats (and their humans) happier than a feline in a cardboard box.

Business Information:
Website: cat-frisco.com
Email: [email protected]
Address: 1929 Maple Avenue, Sun Valley, US 83353

2. Our Products

We offer a carefully curated selection of cat products including:

• Cozy beds (bolster, covered, corner styles)
• Fashionable accessories (bandanas, collars, costumes)
• Interactive toys (balls, chasers, catnip toys)
• Practical essentials (bowls, cleaners, litter)
• And much more to keep your feline friend entertained!

3. Ordering & Payment

Placing an Order

Adding items to your cart is as easy as a cat jumping onto your keyboard. Complete your purchase by:

1. Providing accurate shipping information
2. Selecting your preferred shipping method
3. Completing payment via our secure checkout

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely—we handle your data with more care than a cat grooms itself.

Order Confirmation

You’ll receive an order confirmation faster than a cat can knock something off your table. If you don’t see it, please check your spam folder or contact us.

4. Shipping Policy

We ship worldwide (except some Asian regions and remote areas) with two options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 days after shipping)
• Free Shipping: Orders over $50 via EMS (15-25 days after shipping)

Processing time: 1-2 business days (we work faster than a cat chasing a laser pointer).

International Orders

Customers are responsible for any customs fees or import taxes—these are like the hidden costs of adopting a cat that only shows up later.

5. Returns & Refunds

We want you and your cat to be happy. Our return policy is as straightforward as a cat’s path to the food bowl.

Return Window

15 days from delivery date—that’s about 225 cat naps!

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Bandanas, clothing, costumes, collars
• All types of beds
• Chewy Home Collection items

Unless they arrive damaged or defective.

Return Process

1. Email us within 15 days at [email protected]
2. Wait for return authorization
3. Ship items back to: 1929 Maple Avenue, Sun Valley, US 83353
4. Receive refund within 5 business days after inspection

Original shipping fees are non-refundable, and customers cover return shipping unless the item is defective.

6. User Responsibilities

By using our site, you agree to:

• Provide accurate information (no fake names like “Mr. Whiskers”)
• Use the site lawfully
• Not attempt to hack our systems (we know cats are the real hackers)
• Be responsible for account security
• Understand that products are for pet use only

7. Intellectual Property

All content on our site (images, text, logos) belongs to Pet Cat Supplies Shop—just like that sunspot belongs to your cat. Unauthorized use is prohibited.

8. Liability Limitations

We’re not liable for:

• Shipping delays beyond our control
• Product misuse (cats will be cats)
• Minor variations in product appearance
• Indirect damages (like emotional distress when your cat ignores their new toy)

9. Privacy Policy

We protect your data with more vigilance than a cat guards its favorite nap spot. See our separate Privacy Policy for details.

10. Changes to Terms

We may update these terms occasionally—we’ll notify you faster than your cat lets you know it’s dinner time.

11. Contact Us

Questions? Our customer service team responds more reliably than your cat comes when called (which isn’t saying much, but we try!).

Email: [email protected]
Address: 1929 Maple Avenue, Sun Valley, US 83353