Welcome to Pet Cat Supplies Shop (cat-frisco.com), where we’re as committed to happy customers as cats are to their 16-hour naps! Our shipping and returns policies are designed to be as straightforward as a cat’s path to the food bowl.

Shipping Information

🐱 Quick Shipping Facts:

  • Order Processing: 1-2 business days (we work faster than a cat chasing a laser pointer)
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
    • Free Shipping: Available on orders over $50 via EMS (15-25 days after shipping)
  • Delivery Areas: Worldwide (excluding some Asian regions and remote areas)

Tracking Your Order

Once your order ships, you’ll receive a tracking number faster than a cat can knock something off your table. Track your package using the carrier’s website or app.

Returns & Exchanges

We understand that sometimes products might not be the purr-fect match for your feline friend. Our policy is simple, fair, and designed with both you and hygiene in mind.

⚠️ Important Hygiene Note:

For health and safety reasons, we cannot accept returns on the following items unless they arrive damaged or defective:

  • Bandanas
  • Clothing
  • Costumes
  • Collars
  • All types of Beds (including Bolster Beds, Covered Beds, Corner Beds)
  • Chewy Home Collection items

Our Return Promise

  • 15-day return window from delivery date
  • Free exchanges for defective items
  • Prompt refunds processed within 5 business days
  • Responsive customer service (unlike your cat when you call them)

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Pet Cat Supplies Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Quantity: [Number of Items]
Reason: [Reason for Return/Exchange]

I would prefer: [Refund to original payment method/Exchange for (specify product if known)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval & Instructions

Our cat-loving customer service team will respond within 24-48 hours with:

  • Return authorization
  • Shipping instructions
  • Return address: 1929 Maple Avenue, Sun Valley, US 83353

Step 3: Ship Your Return

Please package items securely in their original packaging when possible. Include all tags and accessories. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days via your original shipping method

Important Details

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

Condition Requirements

Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Free of cat hair (we know this one’s tough!)

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or refund

Still Have Questions?

Our customer service team is ready to help (and they actually like getting emails, unlike your cat who ignores you). Contact us at:

Last updated: September 2023