Welcome to our feline-friendly FAQ section! Below you’ll find answers to all your pressing questions about our purr-oducts and services. Still can’t find what you’re looking for? Our cat-obsessed team is always ready to help at [email protected].

About Our Shop

Who is Frisco Pet Supplies for?

We cater to discerning cat parents who want to pamper their feline royalty with designer products. Our customers value both quality and convenience, appreciating our thoughtfully curated collection of beds, toys, and accessories that combine style with feline functionality.

What makes your shop unique?

We’re not just another pet store – we’re cat lifestyle curators! From our biodegradable packing peanuts (that double as toys) to surprise treats in every order, we infuse every detail with feline charm. Our boxes even transform into temporary cat forts!

Product Questions

What types of products do you offer?

Our designer collection includes:

  • Luxury cat beds (bolster, covered, corner styles)
  • Play essentials (balls, chasers, catnip toys)
  • Fashion items (bandanas, clothing, costumes)
  • Practical necessities (bowls, collars, cleaners)
  • And our famous cardboard cat houses!
Are your products safe for cats?

Absolutely! Every product is selected with feline safety in mind. We prioritize non-toxic materials and sturdy construction that can withstand even the most enthusiastic scratching sessions.

Ordering & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience.

Is my payment information secure?

Yes! We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.

Shipping & Delivery

Where do you ship?

We ship worldwide* with love! (*Currently excluding some remote areas and parts of Asia where our shipping partners haven’t established proper nap zones yet.)

What are my shipping options?

Choose between:

  • Express Cat-alogue Delivery ($12.95 via DHL/FedEx): 10-15 days after dispatch (perfect for urgent throne upgrades!)
  • Free Purr-cel Service (via EMS for orders over $50): 15-25 days after dispatch (ideal for stocking up)
All orders take 1-2 days to process before shipping.
Can I track my order?

Absolutely! We provide tracking information so you can stalk your delivery like your cat stalks that mysterious red dot.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns because we understand that:

  • Sometimes that “self-warming” bed becomes an expensive scratching post
  • Your cat might prefer the box over the $200 cat tree inside
  • Feline tastes change faster than their mood at dinner time
How do I initiate a return?

Simply email our team at [email protected] with your order details. We’ll guide you through the process with the care of a mother cat transporting her kittens.

Account Questions

Do I need an account to shop?

Nope! You can check out as a guest, but creating an account lets you track orders more easily and receive exclusive offers fit for feline royalty.

I forgot my password. Help!

Click “Forgot Password” on the login page, and we’ll send reset instructions to your email faster than a cat pouncing on a laser pointer.

Still Have Questions?

Our cat-obsessed customer service team is always ready to assist! Reach us at:

Email: [email protected]
Address: 1929 Maple Avenue, Sun Valley, US 83353

🐾 Where Cats Rule & Pet Parents Rejoice 🐾